CC MAKES NEIGHBORHOOD SERVICES WORK!
by Stan Pokras

Computerized communication makes a lot of sense for an organization like the ENA. But the real test of its utility will come when people who can't be considered "computer types" begin using the technology to support projects which have nothing to do with computers.

In Philadelphia, a computer bulletin board system called the Philadelphia Energy Network (PEN) has been set up to handle the communication needs of six neighborhood energy centers (NEC's). Each center has been funded through a grant from the State to provide information to their community on the rapidly changing maze of public and private energy assistance programs.

Each energy program has guidelines which define eligibility for receiving various kinds of help. Many guidelines have to do with income levels, but in some cases age, family size, geographical location, or the season of the year also play a part.

The six neighborhood energy centers have all been given computers to help with the task of sorting out the guidelines. However, keeping track of dozens of programs, as guidelines for each changes (often without notification) or as new programs become available, is a job for a network of groups.

The PEN bulletin board system was developed as a place for all of the energy centers to post information that they discover about program changes. It also provides an events calendar to which all of the users can post notices-- and numerous other services.

As of this writing, six sections have been devoted to brainstorming. Called "topic forums," the brainstorming sections allow intensive, interactive discussion of specific issues which pertain to the provision of services. They help reduce the need for the whole network to meet face to face, and information the centers need to provide their services will only be available to them via PEN. And, hard to reach associates are quickly becoming easy to work with.

After less than one month of operation, the NEC people have begun to show a high degree of interest in the PEN system and have entered into the process of collaborative information collection with gusto. Future reports on PEN will appear here in NETWEAVER, stay tuned.

For further information about PEN contact Stan Pokras on Unison, STAN on Delphi, 265 on EIES - or by voice at 215-922-0227.
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Stan Pokras is the director of the Philadelphia based Public Interest
Media Project. He also works as an independent consultant creating
innovative solutions to network communication needs.